ModsBT2404
Services Operations Management
Services make up over 75% of the Singapore economy both in GDP and in employment, with similar trends across the industrialized and developing/emerging nations within the global economy. However, Distinctive characteristics of services such as their intangibility, perishability, simultaneity, and heterogeneity, present unique challenges for managers in service organizations. The main aim of this course is twofold: to introduce you to the most important aspects and general principles of service management across different industries and economies, following a service-dominant logic on business; to provide you with an understanding and essential knowledge of the analysis, modelling, decision making and implementation for managing the operational issues of a service. Emphasis will be on developing your modelling skills with the use of mathematical tools and techniques to manage service operations. Topics include the service concept and operations strategy, the design of effective service delivery networks, service quality management, managing service inventory, waiting line analysis, capacity planning, and yield management.
| AUs | 3.0 AUs |
| Exam | N/A |
| Grade Type | N/A |
| Maintaining Dept | N/A |
| Prerequisites | N/A |
| Mutually Exclusive With | BT2403 |
| Not Available To Programme | N/A |
| Not Available To All Programme With | (Admyr 2011-2020) |
| Not available as Core for programmes | N/A |
| Not Available as PE for programmes | N/A |
| Not Available as BDE/UEs for programmes | N/A |
| Not Offered To | N/A |
Total hours per week: 8 hrs
Available Indexes
| Mon | Tue | Wed | Thu | Fri | |||||
|---|---|---|---|---|---|---|---|---|---|
| 930 | 00620 SEM (2) 0930-1220 Wed S4-SR5, FTR , Wk8,13 | 00620 SEM (2) 0930-1220 Wed S4-SR5, FTR Wk8,13 | 00621 SEM (3) 0930-1220 Thu S4-SR23, FTR3 , Wk8,13 | 00621 SEM (3) 0930-1220 Thu S4-SR23, FTR3 Wk8,13 | 00622 SEM (4) 0930-1220 Fri S4-SR15, FTR1 , Wk8,13 | 00622 SEM (4) 0930-1220 Fri S4-SR15, FTR1 Wk8,13 | |||
| 1000 | |||||||||
| 1030 | |||||||||
| 1100 | |||||||||
| 1130 | |||||||||
| 1200 | |||||||||
| 1230 | |||||||||
| 1300 | |||||||||
| 1330 | |||||||||
| 1400 | |||||||||
| 1430 | 00619 SEM (1) 1430-1820 Mon FTR, S4-SR5 Wk8,13 | 00619 SEM (1) 1430-1820 Mon FTR, S4-SR5 Wk8,13, | |||||||
| 1500 | |||||||||
| 1530 | |||||||||
| 1600 | |||||||||
| 1630 | |||||||||
| 1700 | |||||||||
| 1730 | |||||||||
| 1800 | |||||||||