Business Operations And Process

AY2014/2015 Semester 1

The main objectives of this course are to gain an appreciation of the Operations function in an organization and to understand the fundamental concepts and techniques necessary for designing, managing and improving operations and processes in both manufacturing and service industries. Topics covered in the course include Operations Strategy, Process Analysis & Improvement, Process & Service Design, Lean Operations, Inventory Management, Supply Chain Management, Quality Management and Six-Sigma Operations, and Green & Sustainable Operations.