Quality Management In Shipping

AY2019/2020 Semester 2

The concept of quality. Maritime Safety: Role of IMO, Maritime Safety Authorities, Surveyors, Classification Societies, Marine Insurers and P&I clubs. Maritime Safety: Statutory Certification, Surveys, Accidents, Pollution; Ballast Water Management; Ozone depleting refrigerants and Anti-fouling paints. Reporting of accidents and near misses; Investigation of incidents; Follow-up recommendations. Safety & Security Management: SHEQ (Safety, Health, Environment & quality) and security; Safety at workplace. Standards applicable ? customers, industry, society, governments and IMO. Overview of concepts in safety and security applicable to the shipping industry. Quality assurance. Total quality management. Kaizen ? continuous improvement. Quality in transport. Quality of customer service.