Lean Operations Analytics

AY2023/2024 Semester 1

The main objectives of this course are i) to appreciate the key principles/approaches of lean operations including waste elimination, increased speed and response, improved quality, and reduced cost & ii) to gain an understanding of the methodologies, tools, and techniques necessary for analyzing, implementing, managing, and continuously improving operations in both manufacturing and service industries. Topics covered in the course include Toyota Production System, Lean Principles, Value Stream Mapping, Pull Systems, Six Sigma, Lean thinking in manufacturing and service operations, and use of tools like optimization, queuing, simulation, and statistical analyses for modelling and analyzing real life systems. The course will use a mix of lectures, case studies, and problem-solving exercises, to introduce the students to the latest tools, techniques, issues, and strategies in lean operations management. A special focus of the course will be on the operations and technology function in both manufacturing and service sectors. This segment will provide rich opportunities for students to be exposed to challenges in manufacturing and service operations and gain insights through projects.